I've only ever needed it for the reason below: I probably don't need support from their people regarding the use of the program. Would support include downloading updates that might be released within that year of time? And if out of that time frame, I'd have to pay for a new version? The crashed happened even while thawed. Supposedly version 8.37 (current) fixes everything. Then they updated to 8.30, which was compatible for a short time, then the Win10 creators update happened and it lost all compatibility (BSOD randomly happening due to a key component in Faronics). Wow, that's a bummer about the support. I used a trial in the past, but noticed it was not compatible with Win10 for a while.
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